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Refund and Returns Policy

Refund Policy

At CloudifyTechs, we strive to provide the highest quality themes and plugins for your website. Your satisfaction is important to us, and we are here to support you. However, to ensure fairness and clarity, we have established the following refund policy.

Conditions for Refunds

Refunds are provided only under the following circumstances:

  1. Non-Functional Themes or Plugins
    If the theme or plugin you purchased is not working as described and our support team is unable to resolve the issue, you are eligible for a full refund.

Non-Refundable Circumstances

We do not offer refunds under the following conditions:

  1. Installation and Setup Issues
    If you are having trouble installing or setting up the theme or plugin, we encourage you to consult our comprehensive documentation and reach out to our customer support team for assistance. We do not provide refunds for issues related to the installation or setup process.
  2. Change of Mind
    Refunds are not available if you decide that you do not like the theme or plugin after purchase. We provide detailed demo views on our product pages to help you make an informed decision before buying.

How to Request a Refund

If you believe you qualify for a refund based on the conditions outlined above, please follow these steps:

  1. Contact Support
    Reach out to our support team with your purchase details and a description of the issue you are experiencing. Our team will work with you to resolve the problem as quickly as possible.
  2. Submit a Refund Request
    If the issue cannot be resolved, our support team will guide you through the process of submitting a refund request.

Response Time

Our support team aims to respond to all refund requests within 2-3 business days. Please note that the processing time for refunds may vary depending on your payment method and financial institution.

Final Notes

We reserve the right to refuse a refund request if it does not meet the conditions outlined in this policy. By purchasing our themes and plugins, you agree to this refund policy.

If you have any questions or need further clarification, please do not hesitate to contact our support team.